Terms & Conditions Spa Cycles

Making your Payment

We accept almost all normal forms of payment, cheque, credit/debit cards etc.

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

We charge £5.00 for delivery in the UK on orders under £50. Orders over £50 are post free. Some heavy and/or bulky items such as complete bikes, frames, wheels and workstands may cost more depending on both the item and location in the UK we are sending the goods to. There may also be an additional charge for delivery to the Highlands and Islands of Scotland or to offshore islands within the UK. We also ship smaller goods (no bikes, frames, wheels, rims etc) internationally. A default carriage cost will show at checkout, but we reserve the right to amend this in exceptional circumstances. Please email to check.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

VAT

All prices quoted on this website include VAT at the UK rate of 20%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If an item is temporarily out of stock and we expect to receive the goods from our suppliers shortly we will place the item on back order. If the item is no longer stocked or available we will contact you to offer an alternative and discuss how you wish to proceed with your order. For orders with an discussed/agreed lead time, please be aware that your card may be debited prior to goods being dispatched.

If you wish to complain.

Address any complaints in writing to John Pocklington at the address on the Contact Page.

Returns

If you make a purchase and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund. Simply return the goods, unused, in the original packaging and within 14 days of reciept for a refund or replacement. Under these circumstances you will still be liable for any postage charges. If the item was dispatched post free as part of an order over £50 the normal postage charge will be retained. Faulty or Damaged Goods - In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus standard Royal Mail postal charges.

Spa Cycles Frame Warranty

All Spa Cycles titanium frames have a 10 year warranty for defects of material/manufacture. Spa Cycles steel frames and steel forks have a 5 year warranty for defects of material/manufacture. All warranties exclude any damage due to collisions or crashes and any that are the result of modifications made to the frame or fork.

International Orders

Please email us if you would like a quote for international shipping

Delivery of Bicycles

All of our Spa Cycles bikes are fully asssembled and inspected by us before dispatch. However in order to fit into a reasonable sized box they may be partially disassembled before delivery. If you are at all unsure about what is involved in preparing your bicycle for it's first ride please call us on 01423 887003 or arrange for the work to be carried out by your local bicycle shop.